Managed IT Solutions For Your Business
IT is fundamental to operating your business. We understand. By taking ownership of your information technology, we free you up to focus on managing your people, growing your business, and improving your bottom line.
Are you looking for IT Services or Solutions? Do you need help with a project? We can help!
Our core competency is Managed IT Services for SMB (Small-Medium Business), we have taken our previous career experience with Fortune 500 companies and brought the best practices to benefit you.
If you do not have an IT Staff we can help. If you have an IT Staff but need more hands on deck or someone with experience in a certain area to help design, implement, install and train your staff, we can help.
How are we different?
1. A lot of companies say it, but we actually do it, what is “it” you say? It’s excellent customer service. We try to make you feel like our only customer. When you are reaching out to us, we know you are busy and need an answer quick.
2. We don’t send junior technicians to service your account. You are getting seasoned professionals with over 15 years of experience showing up to your business. If you need a service call, we guarantee, your problem will be fixed by an expert.
3. Fixed Monthly Cost -With our Monthly Managed IT Services, you can easily budget for your IT, and know what to expect with no surprise costs to you. With Monthly Managed IT Services, it is in our benefit to fix your problem quickly, efficiently and the first time.
Many of our best referrals come from companies that have tried using hourly technicians who can be difficult to get ahold of in an emergency, so, as a result they have to change their hourly IT “person” multiple times and their problems are still not resolved. This is difficult on you, there is a lot of time wasted in looking for a new technician, explaining to them what you need done, then waiting to see if it will get fixed correctly.
Lastly, there is some hesitation to call an hourly technician because you are never sure how much you will get billed and if the problem persists, you are stuck in a loop.
What types of businesses are candidates for Managed IT Services?
We can support any type of business. Our typical client that does not have an on-site full time IT employee is two to fifty employees. Our larger clients have up to 1800 employees who have an on-site IT employee and we help support them.
We get questions from doctors, lawyers, dentists, non-profits and financial firms who ask, “We have specialized software specific to our business can you support us?” Our answer is always yes!! We are not software experts, we are IT experts and know how the two work together. If you have been the liaison between that specific software vendor and your business for upgrades and technical issues, we can take that burden from you. As long as you have current software support in place we can manage everything else.
The computers that run the software, the server sitting in a closet somewhere, your internet, your email, the phone system, all businesses need these core systems and we are experts at managing it all.
What Our Clients Say About Us
Florida IT Pros provides outstanding service and technical expertise. It’s the best business solution and network support we’ve ever had. More than technicians, Florida IT Pros are project managers who have an exceptional ability to communicate technical matters in easy-to-understand terms. System downtime is extremely minimal. It is reassuring to know that we have competent IT professionals who understand our system, support our staff, and care about our business needs.
Neal & his team have been an integral part of our start-up insurance brokerage & risk management company. We started our firm 2 years ago with a sizable client base and no staff or platform and our IT function was all we had to lean on for speed and ease of delivering on our promises to our clients. Florida IT Pros was available around the clock and responded in a moment’s notice to what seemed to be a daily crisis at first. Neal made sure that we got set up and integrated just as we used to be at various larger firms, but was always conscious to stay within our “start-up” budget. We know we would not have survived our first two years in business without the responsiveness and flexibility that Florida IT Pros provided to us. 2 years later we have more than doubled our revenue and staff. Florida IT Pros continues to be a great fit for our growing company and its increasing demands for improved and ever changing IT needs.
We deleted our whole 2013 document archive on our server. Two months before the guys at Florida IT Pros convinced us to spend the extra money for backing up our critical data. Thank goodness for their advice and great backup solution. Our files were restored in 20 minutes.
The bottom line is we are able to do far more than most other firms with less overhead and with almost no in-house support. Florida IT Pros provides us with a critical competitive edge in a demanding market.
Florida IT Pros should be your first choice, they were highly recommended by numerous practices and I must say they will continue to be, their response time to any issue is immediately addressed, at any time of the day and best of all completed with great satisfaction, they helped me start my business and got me up and running in a day.
We are a commercial real estate firm who went through many IT people before we finally stumbled upon Florida IT Pros. I can honestly say they have always been able to fix any problem we’ve encountered and make it look ridiculously easy! They are quick to respond and very reasonably priced for a professionals. We highly recommend them!!
I have worked with Florida IT Pros for over a year and have enjoyed superior customer service with exceptional knowledge and technical expertise. Cameron and Neal quickly respond to our excessive inquiries with incredible patience and are always focused on providing a solution to our situation. The firm is professional and prides themselves on following up to ensure complete satisfaction. I feel they are partners in our business, not just our IT guys.
Types of Office Locations we Manage
We have clients of all types, sizes and needs. Let us give us some examples of how different they are and how we are able to give them the kind of service they need.
1. Located in South Florida – These are clients we can drive to and service ourselves 100%.
We have clients located in South Florida within driving distance of our office. Our office is in West Palm Beach, Palm Beach County. We have clients as far north as Port St. Lucie, St. Lucie County and as far south as Coral Gables, Miami-Dade County.
These clients typically have only one or two locations in Florida and prefer that we drive to their locations when needed.
2. Located in South Florida with offices around the country or globe – These are clients that sometimes requires a local person to help on-site, the clients choose to save money by not having a full-time IT person on-site at their remote office, and save the expense of us traveling to their location when someone there is capable of helping.
These are clients that may have one or more offices in South Florida that we can drive to within 1.5 hours and may have offices anywhere in North America, EMEA or Asia-Pac. Since we manage their corporate systems, we are easily able to manage any remote location with some minor help from a local person on-site. In times of an emergency problem, remotely, without internet access, we can talk anyone through the steps necessary and what to type on their computer to fix the problem.
3. Located Anywhere & Remotely Managed 100% – These are clients that do not need us on-site at all.
We have some clients that we manage 100% remotely and have never been to their locations. If we need on-site support we can use one of their employees, or if it is a complicated project we can find a local provider to get the job done. For example, someone needs a new electrical outlet for a printer and a network cable. We will coordinate this project for you, find a local reputable vendor, get your approval for costs and complete the job.
We do travel during the year to client locations when it is warranted. Although we find we we start discussing a project and the costs involved for the whole project, we can typically manage a project remotely.